Last updated: Sep 30, 2025
Please read these terms and conditions carefully before using Our Service.
mailmate.ai is a SaaS platform that allows each user to create their own unique email inbox, e.g. john.doe@mailmate.ai
Emails from other accounts can be forwarded or sent manually to this generated address. All incoming messages are then analyzed by an AI Agent assigned to the user. The Agent operates using the Model Context Protocol (MCP), enabling seamless integration with various external tools and services.
The user creates an account on mailmate.ai.
A dedicated email inbox is automatically generated in the @mailmate.ai domain.
The user configures forwarding from other inboxes (e.g. Gmail, Outlook, company domain) or manually forwards selected messages to their generated address.
This makes mailmate.ai a central hub for processing incoming emails.
Every email received is intercepted by the AI Agent.
The Agent works according to a predefined prompt or scenario, which can be individually configured in the user dashboard.
Through MCP, the Agent can interact with multiple services, such as:
Google Calendar – automatically creating calendar events.
The results of the Agent's work (e.g. confirmation of a new calendar event, email summary, draft reply) are delivered back to the user, either via email or directly within the platform interface.
mailmate is a web application that processes emails through AI Agents, enabling automation, integrations, and productivity enhancements. By using this Service, you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old to use mailmate. You are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, please contact us immediately.
You agree not to misuse the Service or access it in any way that interferes with normal operation, violates laws, or harms others.
The Service and its content (excluding user-generated input) are owned by mailmate and protected by copyright and trademark laws. You may not copy, modify, or distribute any part of the Service without our permission.
mailmate integrates with several third-party providers. By using these integrations, you also agree to their respective terms of use. We do not control these providers and disclaim liability for their actions.
OpenAI – Our AI Agents rely on OpenAI's large language models for text processing, generation, and analysis. By using mailmate, you acknowledge that your emails (or parts of them) may be securely transmitted to OpenAI for processing.
Hetzner – mailmate's infrastructure is hosted on Hetzner servers located in the European Union. By using our Service, you consent to your data being stored and processed on Hetzner's infrastructure under their security and compliance standards.
Google Calendar, Google Sheets – mailmate can connect to these services to create tasks, events, send notifications, or manage billing. Each integration is subject to the terms of the respective provider.
Certain features of the Service may require a paid subscription. Payments are securely processed via Stripe. We do not store credit card details on our servers.
Subscriptions renew automatically unless canceled prior to the next billing cycle. You may cancel at any time, and your access will remain valid until the end of the billing period.
We reserve the right to modify pricing. Any changes to subscription fees will be communicated at least 30 days in advance.
Refunds are not issued except as required by law. If you believe a charge was made in error, please contact us.
We strive to keep the Service available but do not guarantee uptime. Maintenance or unexpected downtime may occur.
We may suspend or terminate your access if you breach these Terms. Upon termination, all rights granted to you will end.
The Service is provided "as is" without warranties of any kind. We do not guarantee that the Service will be error-free, secure, or meet your expectations.
To the fullest extent allowed by law, mailmate will not be liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the Service (if any).
These Terms are governed by the laws of Poland, without regard to conflict of law provisions. You agree to resolve any dispute first by contacting us directly.
We may update these Terms from time to time. We will notify users of material changes at least 30 days before they take effect.
If you have any questions, contact us at:
Email: team@mailmate.com